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START MODULE Psychosocial recovery coaching Image of C.P.S.P. Empower Project logo User Guide: Navigating this training module To begin this training module, click the 'Start Course' button located below the course title. Alternatively, you can navigate the course by scrolling down to each lesson heading. Please note that the lessons must be completed sequentially, starting from the first heading titled 'Training Objectives.' It's essential to follow the chronological order of the lesson headings within the module. You cannot skip ahead to later lessons using the menu. Completion of all lessons is necessary to receive the Certificate of Completion. Duration: Approximately 30 minutes (you can close the training module and pick up where you left off at a later date). Module Disclaimer The information in this module is general in nature. Every organisation does things differently and has different policies and procedures, so please interpret the content in this module with your organisation in mind and discuss any discrepancies with your line manager. Content and links in this training were correct at the time of publication. We check these regularly. However, if you find broken links or errors please contact cpspempower@flinders.edu.au (opens in a new tab). Last updated: March 2024 Content and links in this training were correct at the time of publication. We check these regularly; however, if you find broken links or errors please contact transitionsupport@flinders.edu.au
Lesson 1 of 9 Training objectives Image of an open lap top with a cup of tea/coffee Training objectives This module is an introduction to the role of psychosocial recovery coach in the NDIS. It covers the purpose of the role, main responsibilities and expected competencies. You should also refer to your organisation for more specific training regarding your day-to-day responsibilities. By the end of this training you will: • why recovery coaching has been introduced and who it is for. • who can provide recovery coaching supports in the NDIS and the core competencies expected of recovery coaches • the main responsibilities of recovery coaches. Image of an open book Assumed knowledge This module assumes a general understanding of the NDIS, its purpose and the types of supports funded by it. The below training modules cover these topics in detail: • The NDIS explained • Recovery and the NDIS • Reasonable and necessary in the NDIS Image of a stack of colourful books stacked on top of each other Resources Content in this training is based on the following sources: • bullet The National Disability Insurance Scheme Act 2013 • bullet Psychosocial recovery coach support item (N.D.I.A. fact sheet) • bullet The NDIS pricing arrangements • bullet PULSAR Manual Recovery-promoting relationships and working practices for specialist and community mental health services (or Secondary Care staff) Second Edition (2016) (download) • bullet A national framework for recovery-oriented mental health services, guide for practitioners and providers (2013) (Department of Health and Aged Care website) • bullet Queensland Framework for the Development of the Mental Health Lived Experience Workforce (Queensland Mental Health Commission) • bullet Consultation with mental health providers and N.D.I.A. representatives as part of activities conducted by the C.P.S.P. Empower team.
Lesson 2 of 9 Introduction to recovery coaching Recovery coaching was introduced as a new type of NDIS support in July 2020 following consultation with the mental health sector, carers and consumers. Recommendations included: • One Providing NDIS funding for recovery-oriented services that are evidence based and targeted to people with a psychosocial disability • Two Identifying ways to better respond to the episodic needs of NDIS participants with a psychosocial disability • Three Recognising the important contributions of the lived experience mental health workforce. Capacity building Image of building blocks tied together The broad aim of the recovery coach role is to support people with psychosocial disability to progress their recovery journey whilst accessing NDIS and other services. Recovery coaching is a capacity building support and is included in the 'Support Coordination' funding category. Mental health & recovery expertise The recovery coach role was developed using a recovery-oriented practice framework to ensure that people with a psychosocial disability have access to evidence-based and tailored psychosocial supports. Providers of recovery coaching supports are expected to meet a set of core competencies in accordance with the required knowledge, skills and attributes of the role. These competencies will be discussed later in this training. Image of two people talking and smiling Recovery coaches may have either a lived experience and/or a learned experience of mental ill-health and recovery that they will draw on to provide recovery support. Lived experience recovery coaching All recovery coaches are expected to bring mental health and recovery competencies to the role. Furthermore, the practice of lived experience recovery coaches should be informed by the lived experience discipline. Psychosocial recovery coach information, prepared by the N.D.I.A. Click across Lived experience roles are defined as those where people are employed specifically to use their personal understanding of life-changing mental health challenges, service use and periods of healing/personal recovery, to assist others. Queensland Mental Health Commission, Queensland Framework for the Development of the Mental Health Lived Experience Workforce Click across Lived experience roles exist in diverse organisations and contexts, spanning entry level to executive leadership roles. While it’s true that everyone has some ‘lived experience’ of mental health, not everyone chooses to work in a role that is primarily informed by their lived experience. Queensland Mental Health Commission, Queensland Framework for the Development of the Mental Health Lived Experience Workforce Click across A recovery coach who identifies as a 'lived experience recovery coach' should have the demonstrated ability and willingness to use their lived experience and recovery to provide support and enable recovery. Psychosocial recovery coach information, prepared by the N.D.I.A. Why is recovery coaching important? People with a psychosocial disability comprise a large portion of NDIS participants and may benefit from targeted support to use their NDIS plans and progress their recovery goals. Click on the image below to learn more. Sources: NDIS data and insights webpage Image with three information points Click on point 1 outcomes Outcomes People with psychosocial disability may experience different challenges than people with other disability types. Recent data indicates that people with psychosocial disability require more support with: • Finding and keeping a job (if relevant to their goals) • Understanding their NDIS plans • Preparing for plan reviews Recovery coaches can play an important role in helping people to address these challenges using recovery-oriented approaches. Click on point 2 people People People with a psychosocial disability are one of the largest cohorts in the NDIS. They are more likely than other disability types to be disconnected from mainstream services and have a higher proportion of people from marginalised population groups (e.g. culturally and linguistically diverse). People with a psychosocial disability can benefit significantly from the specialist mental health knowledge and experience of a recovery coach. Click on point 3 plans Plans For the 12 months ending September 2022, the average plan funding amount per year for a person with a psycosocial disability was $61,700. As of March 2023, plan utilisation was 65% for psychosocial disability. This means people aren’t always using all of the funding that is available to them. Recovery coaches can help people to understand and use their plans. Who can access a recovery coach? Psychosocial recovery coaching is for NDIS participants with psychosocial disability needs. To access recovery coaching a participant can either: • Request that it be included in their plan at their next plan or plan reassessment meeting. Please note that the amount of recovery coaching provided will be based on the participant's needs or • Use their existing support coordination funding flexibly to access a recovery coach instead of/in conjunction with support coordination services. People that have funded support coordination in their plans as a stated support will not be able to use this funding flexibly to pay for a recovery coach. However, they can contact their N.D.I.A. planner or Local Area Coordinator to discuss making this item flexible if suitable.
Lesson 3 of 9 Recovery coaching in the NDIS landscape Recovery coaches are one of a number of people working in the NDIS. Their role is unique and complements, but doesn't replace, other roles. Click on each image below to learn more. Image with 6 information boxes. Information box 1 of 6 Support coordinators Support coordinators assist participants to get the most out of their NDIS plans. They support participants to: • Connect with mainstream and NDIS funded supports • Build capacity to manage services independently • Understand their plan and how it can be used Support coordinators are not required to have mental health specialist knowledge Information box 2 of 6 Recovery Coaches Recovery coaches assist participants to access their NDIS and other relevant mental health services in a similar way to support coordinators. They also use their mental health and recovery expertise to build capacity, support recovery planning and provide direct recovery support and coaching. Information box 3 of 6 core and capacity direct support workers NDIS Support workers Direct support funded by the core and capacity building categories will involve working with the person to assist them to achieve a specific goal or goals in their plan. This can include support with daily activities (e.g. gardening) or assistance to learn a new skill (e.g. catch public transport independently). While recovery coaches can provide some direct recovery support in a coaching and/or recovery planning capacity, they will need to refer participants to other support workers for more targeted NDIS support. Information box 4 of 6 Local Area Coordinators (L. A. C's) Local area coordinators are N.D.I.A. partners in the community who can help people to engage with, and understand the NDIS. They can support people to apply, prepare for planning and to start using their plan. An L. A. C. can support participants to choose a recovery coach. Information box 5 of 6 Plan managers Plan managers support participants who have plan-managed funding to manage and pay for supports. For example, a plan manager can pay providers on behalf of a participant, provide financial reporting and manage a participant’s budget. Recovery coaches who have plan-managed participants need to work collaboratively with the person’s plan manager. The NDIS ‘Guide to plan management’ provides further clarity on the role of plan managers. Information box 6 of 6 Disability advocates Formal advocacy supports are not funded by the NDIS but are available free of charge for people needing extra support to manage service challenges or if they want to review NDIS decisions. Recovery coaches can link a person to a formal advocate if the person needs this type of support. Recovery coaches also play an important role in supporting people to self-advocate to the best of their ability. Support coordination or recovery coaching? Image of a line with pegs pegging two signs reading Option A and Option B Both recovery coaching and support coordination include a service navigation component; therefore, it is unlikely that a person will be separately funded for both supports. However, as always, funding decisions will be made on an individual basis depending on the person's needs. Furthermore, participants who have flexible support coordination funding in their plan (e.g., funding that is not a stated support) can choose between recovery coaches, support coordinators or a combination of the two depending on their budgets and preferences. Conflicts of interest and recovery coaching Recovery coaches, like all NDIS providers, must operate within the NDIS code of conduct and ensure that they have systems in place to prevent potential or real conflicts of interest when working with participants. For example, because recovery coaches support their participants to access other NDIS services and supports, they need to have a conflict of interest policy that ensures participants have choice and control when selecting other providers. A conflict of interest may occur, for example, if a recovery coach shows a clear preference for one NDIS provider over another. Conflict of interest when offering multiple supports This example will walk through a common NDIS scenario that might lead to a conflict of interest if not properly managed. START Step 1 Meet Casey Image of two people talking to each other Casey is an NDIS participant. She works with a recovery coach, Ashley, to help her start using her plan funding. Step 2 Casey seeks advice Casey would like to find some group activities that help her make friends and build her computer skills. Ashley recommends that Casey use some of her NDIS funding to purchase group computer courses offered by Ashley's organisation, which Ashley believes would be perfect for Casey. Step 3 The potential conflict It is common that NDIS providers have more than one service. The group activities offered by Ashley's organisation may be really great for Casey. However, because Ashley works for the organisation too, it is a potential conflict to recommend this service over other services in the area. It could make Casey feel pressured to use that service because of her relationship with Ashley. She also hasn't been encouraged to consider other options to make an informed decision about the right service for her. Step 4 Managing the conflict It is ok if Casey decides to access multiple supports from the same service provider. The organisation will just need to show that they managed their potential conflict and supported choice and control. They can do this by: • making sure that they suggest a number of service options as well as their own • ensuring Casey understands that she is not obligated to choose the suggested service and that selecting a different group activity would not impact her recovery coaching service or her relationship with her recovery coach • clearly separating their NDIS services and having different contact people to talk to for each service type • documenting the conversation and steps taken to manage the potential conflict. Step 5 Casey decides After looking at a couple of different services Casey decides that the group activities that Ashley's organisation provides are the best fit for her. Ashley records the decision in the client management system and clearly describes the other service providers that she was recommended and why the decision was made. She puts Casey in touch with the manager of the group programs to discuss the service further. When Ashley sets up the service agreement with the group program the organisation's conflict of interest policy is attached to the agreement. Summary It is important to have policies in place to support true choice and control in the NDIS. There are times when potential conflicts can arise and these can be managed. Talk to your organisation to see what conflict of interest policies you may have and remember to be mindful of these when setting up a service agreement. For more information on conflict of interest and the NDIS, see our conflict of interest article and templates.
Lesson 4 of 9 Core competencies Recovery coaches are skilled mental health and recovery practitioners. To deliver recovery coaching services in the NDIS providers must meet the following core competencies: • Demonstrated knowledge and understanding of psychosocial disability and recovery practice • Ability to facilitate and coordinate service access • Ability to engage with participants and build trusting coaching relationships, motivating and building capacity • Understanding the episodic nature of mental illness and how to plan and maintain service engagement • Ability and willingness to use lived experience of mental ill-health and recovery to provide support The competencies were developed to align with the skills, knowledge and attributes required for recovery-oriented service delivery as described in the Department of Health and Aged Care's 'National recovery-oriented mental health services: guide for practitioners and providers'. Qualifications and experience To meet the above competencies, it is recommended that recovery coaches have the following minimum qualifications and/or experiences. • Certificate IV in mental health/mental health peer work, or similar training and/or • Two years paid experience in mental health related work/peer work Knowledge, skills and attributes Competencies can be defined as knowledge, skills and attributes that are required for a person to do their job well. Click on the image below to learn more about the knowledge required to be a recovery coach. Image with five information boxes. Information box 1 of 5 Mental health Recovery coaches have strong mental health knowledge and experience. They understand that mental health experiences can be episodic and that service needs can change over time. They also understand the impact of mental health conditions on daily life, and how they can lead to psychosocial disability. Information box 2 of 5 Recovery Recovery coaches are recovery experts and understand how to provide recovery oriented services including: • Trauma informed practice • Supported decision making • Recovery planning Information box 3 of 5 Friends and family Recovery coaches understand that strong relationships with family and friends are important. They have knowledge of their clients’ social networks and understand the importance of including these informal supports in a person’s recovery journey. Information box 4 of 5 Mainstream and community Recovery coaches understand that the NDIS is one part of a system of supports. They understand that mainstream and community services also have a role to play in supporting people with mental health conditions. Recovery coaches have good knowledge of the services available in their area and can link people with appropriate services to complement their NDIS supports. Information box 5 of 5 NDIS Recovery coaches know all about the NDIS. They understand what types of supports the NDIS funds, how people can access and navigate the NDIS, how to activate a plan and set up NDIS services and how to pepare for plan reassessments. The C.P.S.P. Empower team offers training modules across the NDIS pathway in a psychosocial context from start to finish. Click on the headings below to learn about the core skills and attributes expected of recovery coaches and what this looks like in practice. Recovery oriented Recovery coaches are recovery-oriented practitioners. This means that they: • Seek to understand the person and their preferences/goals for recovery • Apply recovery oriented approaches in all interactions with the person, their family and other service providers • Use supported decision making • Use recovery planning tools. Collaborative Recovery coaches are collaborative in their approach to supporting a person's recovery plan. This means that they: • Facilitate access to, and coordination of, community resources, services and other government systems • Work collaboratively with other providers to plan and coordinate service use • Work collaboratively with the person and their support network. Builds trust and rapport Recovery coaches have the capacity to build rapport and gain the trust of the person and their support network. This means that they: • Respect people's values, interests and preferences • Display empathy • Disclose their own values and preferences and acknowledge potential power imbalances. Capacity building Recovery coaches build individual capacity using coaching and motivation strategies to enable individuals to progress their own recovery plan and manage their supports. This means that they: • Use coaching programs and/or tools • Provide and seek feedback • Encourage people to review and reflect on their progress and strategies • Promote self-advocacy and independence • Do things with the participant, not for the participant. Planning and organising Recovery coaches have strong organisational and planning skills. This means that they: • Have good record keeping practices • Plan ahead; for example, develop plans with a person to manage supports during times of crisis or increased support needs • Coordinate multiple systems/providers to come together to support a single participant without duplication/gaps. Willing to use lived experience Recovery coaches, who identify as lived experience recovery coaches, need to be willing to use their lived experience to support people with mental illness. This means that they: • they share their personal experiences with the person to support their use of this information for their own recovery planning, to exercise choice and control and to make decisions • Use their knowledge and experience gained from their own recovery journey to navigate service systems.
Lesson 5 of 9 Role responsibilities Phases of recovery coaching An NDIS planner or L. A. C. supports people to connect with a recovery coach once their plan is approved. Recovery coaches then support the person as follows. Image with 3 information icons Icon 1 getting to know the person Getting to know the person The initial phase of recovery coaching focuses on relationship building and supporting recovery planning. An important outcome of this phase is shared understanding of the person’s goals, strengths, resources and possible barriers to service use. Icon 2 connect to services Connect to services After spending time getting to know the person and their recovery goals, recovery coaches use this knowledge to help the person to connect with services (the NDIS and broader) that match their recovery goals. Icon 3 monitor and review Monitor and review Recovery coaches help NDIS participants to get the most out of their NDIS plan. Making sure that services are working for the person, checking in with the person, and coaching the person in their recovery are important ongoing components of this role. Person-led & recovery-oriented Image of two people sitting together on a riverbank drinking coffee and enjoying each others company Importantly, all recovery coaching activities will be delivered with a person-led and recovery-oriented approach. Recovery coaches will work with the person on their NDIS and recovery journey according to the person's preferences for support, engagement and pace of progress towards their recovery goals. Remember, when it comes to recovery coaching, the participant is always in the drivers seat. Subject to the preferences of the person, the responsibilities of the recovery coach should include: Developing recovery-enabling relationships In keeping with the recovery model, rapport building is acknowledged as a critical part of the recovery coach role. Often people will have extra funding in their first plan(s) in order to allow adequate time for this. START 1 Building recovery-enabling relationships is based on the following beliefs and practices: • people with psychosocial disability can live full and meaningful lives • building rapport and trust is critical for effective working relationships • people, their friends and families have individual values, interests and preferences, which are to be understood and respected • power imbalances exist between people with psychosocial disability and those who provide supports and services, and this can impact service utilisation. 2 In building recovery-enabling relationships, a recovery coach may do the following: • Spend time with the person to understand their life, including their relationships and what is important to them • Seek to understand the person's preferences regarding how they want to receive support • Seek to understand what recovery means to the person and what this might look like • Help the person to understand their human rights and build their capacity for self-advocacy • Identify people or places that can help the person to feel comfortable and contribute to building rapport • Share their own values and interests, acknowledge any differences in values and how this will be managed. 3 Scenario Sam has just received his second NDIS plan and has funding for 100 hours of recovery coaching. Sam struggled to use all of the funding in his previous plan because he doesn't like meeting new people and often didn't engage with services. Sam's new recovery coach, Glenda, contacts Sam initially by phone at his request. After this first call, Glenda meets Sam at a park near his house accompanied by his carer. They agree to meet in the park a few more times, with Sam's carer present, to get to know each other. At the first few meetings Sam is very quiet. At the third meeting Sam mentions that he enjoys walking his dog in the park. Glenda suggests that next time Sam brings his dog and go for a short walk together. Sam learns that he is more comfortable talking to Glenda whilst walking the dog. Glenda is able to learn more about Sam, his service preferences and current support networks during these discussions. Recovery planning Recovery coaches support people developing a recovery plan. This plan should closely align with the person's NDIS plan but also service as a stand alone resource. It builds on the NDIS plan by further exploring the person's service expectations, challenges, strengths, informal networks and breaks down their NDIS goals amongst other things. START 1 A recovery plan should include: • Information about a person's strengths e.g., their internal resources like 'I am a good listener' and external resources like 'I have a supportive family' • Information about barriers to service access and recovery • Information about the person's main informal and formal support networks and support types they provide • A summary of the person's values, treatment and support preferences • A statement of the person's recovery goals and a breakdown of larger goals into smaller, action-oriented goals or objectives (this should link to the goals described in the NDIS plan but could be more detailed) • Information about support preferences should the person experience fluctuations in their support needs. 2 In building a recovery plan with the person, a recovery coach may do the following: • Using the person's NDIS plan as a guide, having a discussion about their NDIS goals and how they would like to work toward these • working with the person to develop the plan, ensuring they are actively involved and that the plan reflects their direction and input. This may include assisting the person in writing their own statements, creating mind maps or other visual representations of their thoughts and feelings • speaking to the person about what information may be included in the plan to share with others, and what is kept private • taking the time to have conversations about key elements of the recovery plan, like goal setting, strengths and service preferences • using the recovery plan and planning discussions to clarify the roles of the person, the recovery coach, clinical and other supports • showing the person how the recovery plan can be a tool for navigating the broader service system. 3 Scenario When Sam and Glenda were first getting to know each other they talked about Sam's informal networks and how his carer helps him. They started their recovery planning by focusing on Sam's existing supports. Sam prefers to draw rather than write so Glenda helped him to draw a 'relationship map' including the important people in his life and how they help him. Glenda encouraged him to think about his family and friends, as well as his formal supports. At their next meeting Glenda asked Sam to consider his preferences regarding accessing mental health supports. She also inquired whether he was willing to share his NDIS plan to provide insight into his available funding. In subsequent meetings, they discussed Sam's strengths and goals, ways to work towards those goals and mapped them to his support network. There are many resources that support recovery planning for people with a mental health condition. Check with your organisation to see if there are preferred tools or templates used for recovery planning. The PULSAR manual includes a number of useful templates for having recovery planning discussions. Action planning templates originally developed for the Partners In Recovery (P. I. R.) initiative may also be helpful (note these should be suitably adapted for recovery coaching support). PULSAR manual Appendix 1_ Values, treatment and support preferences (VTSP) interview guide.pdf 33.2 KB PULSAR manual Appendix 3_ Strengths worksheet.pdf 33.8 KB Action Plan template Partners in Recovery.pdf 437.6 KB Coaching Recovery coaching aims to build capacity by empowering individuals to lead their own recovery, identify and pursue their goals, manage their services according to their preferences and maximise choice and control. Doing this involves ongoing 'coaching' conversations. START 1 Key features of the coaching approach include: • Understanding by asking questions, listening, clarifying • Agreeing on identified goals • Developing a shared understanding of actions and roles and responsibility • Building skills for self-direction and taking control • Following up on actions • Reflecting, evaluating and learning. 2 When having coaching conversations recovery coaches will do the following: • Help people to break their NDIS and recovery goals into smaller, achievable goals • Discuss expectations for coaching conversations and establish agreements regarding accountability for both the recovery coach, and the person. Ensure clarity that the person is responsible for directing their recovery journey. • Focus on independent action (person doing things for themselves) or joint action (doing things with other people), rather than doing things for the person • Incorporate coaching principles in all recovery planning discussions. 3 Scenario Sam and Glenda have been working together for six months and have developed a strong rapport. Glenda used coaching strategies when they were developing Sam's recovery plan; this helped Sam refine his goal of 'becoming more active in the community' by specifically aiming to connect with other people his age through re-joining his local soccer team. One day, at soccer training, Sam heard that the team would be getting new uniforms. He was worried that this would cost too much money and was thinking about quitting the team. He hoped that Glenda would call the club to find out if he had to pay for his uniform. Glenda recognised that making this call for Sam would not build his capacity to engage with community supports. Instead, she coached Sam to think about why he did not want to make the call, what might help him to feel more comfortable to do it and why it was important. They agreed to make the call together and that this will be a learning opportunity for Sam to make similar calls on his own in the future. Supporting service collaboration Recovery coaches play an important role in supporting people to develop a strong wrap-around system of supports, to connect with services in their local area including community and mainstream supports, and to facilitate collaboration between different services. This requires strong knowledge of available NDIS supports and mainstream and community services. START 1 In supporting people to connect with services, a recovery coach has the following goals: • To ensure that services work collaboratively where applicable • To ensure that all services are recovery-oriented and understand the person's recovery goals and service preferences • To build the person's capacity to access and manage their own services including how to engage with mainstream services • To support the person to build social networks beyond mainstream or other paid services • To contribute their lived or learned experience of accessing mental health services to improve service delivery (by talking to providers) and/or to improve service access (by sharing their experiences with the person). 2 In supporting people to connect with services a recovery coach may do the following: • Talk to service providers (including NDIS and mainstream services) about what it means to be recovery-oriented • Check in with the person, and with their service providers if required, to ensure services are delivered as discussed • Accompany the person to meet service providers when initially setting up services/making changes to services • Participate in, or facilitate, shared planning meetings between services to ensure an integrated response between services. This is important throughout the person's recovery but may be a particularly critical part of the role when the person is experiencing life changes that require increased/decreased service engagement. • Help the person to resolve issues with service engagement or access e.g., support a person to change providers if they are unhappy with a service • Introduce the person to peer groups, community networks, or online groups/forums that can reduce social isolation. • Regularly review and monitor recovery plans and change these if necessary to reflect changes in service use. 3 Scenario 1 Sam is socially isolated and mostly only interacts with Glenda, his clinical services and his father who is also his carer. Sam would like to start connecting with other people in the community but isn't sure how to do this because he experiences extreme anxiety in new situations. Glenda has a lived experience of mental illness and talks to Sam about how she has joined an online forum specifically for people with mental health conditions. Through this forum she was able to feel more connected to the community. She also worked with her support worker to start building skills to be able to meet people in face-to-face settings. Sam agrees that he would like to try some online networking and also to consider how his clinical and NDIS supports may help him to start developing social skills for when he leaves the house. 4 Scenario 2 Sam’s main carer is his father, Bob. Bob has been admitted to hospital with a hip fracture after a fall. Sam’s clinicians, core and capacity support workers have struggled to adequately support Sam as he has been having difficulties with his mental health without Bob's support. Due to his severe decline in his mental health, there are discussions by his clinical supports that Sam may not be able to live independently. Glenda is aware that Sam’s independence and the ability to live his life on his own terms is vital to his wellbeing. Glenda coordinates a meeting with Sam's community mental health clinicians and key personnel from his NDIS providers and Sam to increase clinical supports while his father is unable to care for him. NDIS engagement Supporting people to engage with the NDIS, use their NDIS plans, exercise choice and control and use their plans to best suit their individual recovery needs is a critical part of the recovery coach role. START 1 NDIS engagement goals An important outcome of the recovery coaching role is that people become more 'active' users of the NDIS and their funding. This means that people think about what they want from their plan, and from their services - and know how to ask for it. For some people, this may mean moving from being a passive recipient who asks "what can I get?" to becoming an active participant who says "what I want is...." 2 In supporting NDIS engagement, a recovery coach helps the person to develop the following knowledge/skills: • Strong knowledge of the NDIS, how it works and the options that are available (e.g., plan flexibility, options for funding management) • Skills to navigate the NDIS, including how to engage with service providers and how to negotiate service agreements • Skills to self-advocate when accessing services. 3 In supporting NDIS engagement a recovery coach will be responsible for: • Supporting the person, their families and carers across all stages of the NDIS pathway from understanding their NDIS plan, to implementing their plans, managing services and preparing for plan review. • Supporting the person to understand and make the best use of the funded supports in their NDIS plan • Providing support to the person to negotiate with providers on service options that best meet their preferences • Ensuring that service agreements and service bookings are completed as appropriate • Working with the person to monitor their support budgets • Working with the person to adjust their NDIS plan budget and supports where there is a change in support needs, including initiating a NDIS plan review, where required. 4 Scenario Sam has had difficulties engaging with services in the past and did not use much of the funding in his previous plans. After having some good discussions about his goals and service preferences, Sam has decided to use some of his NDIS funding to go to a local community centre where there is a group cooking class for people living with mental health conditions. At Sam's request, Glenda calls the group centre to see if they have capacity to provide services to Sam and if they can arrange a meeting. Sam and Glenda go to the meeting together and bring Sam's NDIS plan and recovery plan with them. Using the recovery plan as a guide, Sam talks to the service provider about what he wants. The service provider use this information to draft a service agreement, which Sam and Glenda review together. Reporting Recovery coaches will be expected to provide progress reports to the participant and the N.D.I.A., as per the participant’s and the N.D.I.A.’s expectations. Generally it is expected that a progress report is completed prior to plan reassessment or a participant check-in. The N.D.I.A. have now developed reporting templates to be used by recovery coaches. START 1 Progress reports will align closely with the person's NDIS goals and include: • A summary of recovery goals and the progress towards them for the plan period • Services to which the person has been connected to • A summary of how NDIS funding has been used • Changes to service usage or engagement if relevant • Description of any relevant barriers or challenges in using NDIS funds (e.g., difficulties accessing appropriate services). Recovery coaches are also expected to keep a record of their ongoing interactions with the person and activities that help them understand how to coordinate and support the person. 2 In preparing progress reports recovery coaches may do the following: • Involve the person in the reporting process, for example by reflecting on their year and asking about their goals and progress • Share the report with the person, and invite feedback • Encourage the person to co-author the documentations and reports wherever possible • Share the report with the N.D.I.A. through the NDIS provider portal 3 Scenario Sam's plan is scheduled to be reassessed in a month and Glenda has set aside time to talk to him about the progress report. Glenda explains what needs to go into the report and that it will be shared with the N.D.I.A. as part of the review process and discussions. Glenda asks Sam how he would like to prepare the report and how he can contribute. Sam would like to help but doesn't feel like he has strong writing skills. Together they develop a rating scale from 1 to 10 that Sam can use to indicate how he feels about the progression of his goals and how his services are meeting his expectations and needs. Glenda fills in some more detail based on discussions with Sam and together they sign the report.
Lesson 6 of 9 Billable activities What can recovery coaches charge for? The NDIS pricing arrangements sets out the rules regarding what recovery coaches can and cannot charge for. It is also important to have clear service agreements describing how recovery coaching hours are used. Image of 4 jars all filled with coins at various levels Recovery coaches, like all NDIS service providers, can only charge for activities that directly relate to an individual participant and their plan. Broader daily activities associated with being at work, such as professional development, supervision, breaks and other general administration cannot be charged to individual participants and are covered in the overheads of providing recovery coaching services. See below for principles of charging in relation to hours of work, travel, cancellations and report writing. Front of card Image of a clock Click to flip Time: Recovery coaches can charge different hourly rates depending on the time of day and day of the week when they provide the supports. Unlike support coordinators, recovery coaches can provide support on the weekends, on public holidays, and after hours - giving the role significant flexibility to work with people when they need it most! Front of card Image of pink Cadillac Click to flip Travel and transport: Recovery coaches can charge for their time and additional travel costs (e.g., mileage) when travelling to participants to provide support, in line with the provider travel rules. They can also charge for their time spent travelling with a participant (e.g., driving with a person for community access activities), if this travel is required as part of the support. Download our 'Provider travel and participant transport in the N.D.I.S.' fact sheet for some detailed information on charging for travel costs in the NDIS. Front of card Image of two hands stretched out Click to flip Cancellations: Recovery coaches may only charge for short notice cancellations or no-shows in accordance with the rules set out in the pricing arrangements. A short notice cancellation is when a person gives less than 7 days notice to cancel or doesn't attend the appointment within a reasonable time. In these scenarios, recovery coaches can charge up to 100% of the cost of the cancelled appointment provided this has been discussed in the service agreement and there is no alternative billable work that can be done instead (e.g., the cancellation is at a cost to the business). Recovery coaches also have a duty of care to work with participants to understand why cancellations occur and address any challenges with service access. Front of card Image of person writing at desk with notebook and cup of coffee Click to flip Non-face-to-face: Recovery coaches can claim for non-face-to-face activities, including report writing, where this has been agreed in the service agreement. Recovery coaches should ensure participants understand what activities may be charged as non-face-to-face hours and seek to include participants in most activities where feasible (e.g, report writing for plan review) to continue to build capacity.
Lesson 7 of 9 Registration and professional development Providers of the recovery coach support item can register with the NDIS Quality and Safeguards Commission (NDIS Commission). To register, providers will need to: • One Be assessed against the applicable NDIS Practice Standards for Registration Group R 106 (Assistance in coordinating or managing life stages, transition and supports). • Two Demonstrate that they meet the requirements specified in the CORE module of the NDIS practice standards which covers the provision of supports, the support provision environment and the rights and responsibilities for participants, governance and operational management • Three Understand and comply with requirements under the NDIS Commission including the NDIS code of conduct which requires all NDIS providers and workers to deliver supports and services in a safe and competent manner, with care and skill. Recovery coaches are not required to be registered NDIS providers. However all recovery coaches, whether registered or unregistered, are required to comply with the NDIS code of conduct and meet the competency requirements in order to provide services in a safe manner, with care and skill. From October 2023, all unregistered recovery coaches must create a PRODA account to use the new my NDIS provider portal for participants who have transitioned to the new computer system PACE. Continuing professional development Recovery coaches are not required to have professional registrations (e.g., with A. H. P. R. A. ). However it is recommended that recovery coaches, like all mental health professionals, participate in regular continuing professional development (CPD) activities including supervision. • One A minimum of 20 hours per year of professional development is recommended. Structured supervision is included in this 20 hours. • Two Professional development activities should include formal and informal learning activities (see flip cards below for examples). Formal learning activities should comprise at least half (10 hours minimum) of the activities. • Three It is recommended that recovery coaches document their CPD and reflect on the benefits to their practice. Front of card Stack of four books with an apple on top Click to flip Formal learning activities: • Formal practice supervision • Work-based learning that is assessed • Completing role relevant training via conference, workshops, seminars or online systems • Developing evidence-based practice resources. Front of card Image of people sitting together in a library Click to flip Informal learning activities • Self-directed study e.g., reading journal articles • Participating in communities of practice • Reflective practice/journaling. Source: 'Psychosocial Recovery Coach Information' available on the NDIS website. Documenting CPD activities Recovery coaches should maintain a log of their CPD activities along with a description of each activity, its relevance to practice and any reflections/learnings achieved. Some organisations have templates for recording activities. Examples to include in a CPD log are: • The date and duration of the activity • The type of activity e.g., workshop, online training, supervision, community of practice attendance • Whether the activity is formal or informal • The details of the activity e.g., the name of the presenter, institution and course • The topic of the main focus e.g., NDIS information session, recovery planning or coaching • Your reflections on the activity e.g., What did you learn? like? Dislike? How does it advance your recovery coaching practice? Identify ongoing learning needs. Finding CPD opportunities Recovery coaches can set their own learning goals and seek CPD opportunities that best meet their individual learning needs. Below are some tips for finding suitable activities: Image of 3 tabs with headings reading network, online providers and employer Tab 1 network One of the best ways to keep on top of the arising opportunities, such as local communities of practice, online learning opportunities and events, is to engage in networking. This includes talking to your colleagues and peers, taking advantage of networking opportunities and signing up for relevant e-newsletters. Examples of organisations that can link you in with CPD and other networking activities include: • Your state mental health peak bodies or national peak bodies (click here for a list) • The N.D.I.A. provider e-newsletters • Your local Primary Health Network (click here to find yours) Tab 2 online providers There are a lot of online providers offering evidence-based training and education for mental health providers. Some examples include: • Mental Health Professional Online Development (MHPOD): An online resource library developed by the Australian government to support the professional development needs of Australia's mental health workforce. This website includes over 100 hours of material on topics ranging from recovery to dual disability. • The Black Dog Institute learning and education for mental health professionals includes a wide range of learning resources including online communities of practice, live webinars, webinar recordings and workshops. • The C.P.S.P. Empower capacity building Project online training modules include a suite of training resources that cover the NDIS pathway from understanding the NDIS to supporting plan reviews. Tab 3 employer Employers have a responsibility to support their staff to access CPD opportunities. Talk to your manager to learn about some of the opportunities staff have previously found useful. Employers also have a responsibility to provide adequate access to supervision opportunities. Supervision Image of smiling lady talking with someone holding a clip board Formal supervision is an important part of effective mental health service delivery. Research has shown that supervision can reduce stress and burnout and improve service quality. The N.D.I.A. recommend that providers of recovery coaching supports should have access to structured supervision with a focus on reflective practice and ongoing learning. It is also recommended that lived-experience recovery coaches have access to lived-experience supervisors. Supervision for recovery coaches may include the following: • A small group meeting of recovery coaches with a set agenda or topic for discussion e.g., 'challenges engaging clients and strategies' • One-on-one supervision with an experienced recovery coach to address a particular challenge or learning need arising from a recent experience • Peer supervision with a colleague, reflecting on elements of practice, challenges and strategies • Regular supervisory meetings focussing on recovery practice with a senior recovery practitioner. Resources PULSAR manual Appendix 6_ Personal and or supervision reflection form.pdf 31.5 KB Nov 2020_ Transition Support CPD template for Recovery Coaches.xlsx 27.7 KB
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